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Pickup Locations : :

Our office is located 10 minutes away from Chicago O'Hare Airport .For customers coming to Chicago O'Hare, midway Airports and Private Airports we drop off and pickup the vehicle right to the terminal. We can Pick Up/Drop off our vehicles anywhere in USA and Canada. Once we receive your reservation, our team will call you and arrange a suitable pick up location near you. We remove all seats from the sprinter van per request to transport light weight equipments for music bands & for other businesses.

Mechanical Repair Policy : :

If any mechanical breakdown, call us immediately with PH: 1-773-800-9898 or text to us, You can take the van to any Mercedes/ford dealership for repair and keep all the receipts of repair with you for reimbursement. If you can’t repair the van in less than 36 hours in a workshop, you need to find a suitable vehicle for your convenience. We are not responsible for your new rental. We will close our rental agreement from the time of mechanical failure and reimburses the rest of your money.

Return Of Rental Vehicles : :

Vehicles must be returned to the location as per agreement, Date and Time. Any change must be notified immediately. Renters must return the vehicle with a full tank of gas. Otherwise, we will charge $5/gallon to fill the tank. Make sure the van clean when your return. Any spills or stains in the seat or the floor may cost $350 for detailed cleaning. Return inspection can take up to 48 Hours. If we found any damage, will be notified to the customers immediately.

Insurance : :

You must be over 25 years of age to drive our vehicle with 100,000/300,000 liability insurance. Business customers/music band drivers drivers must be 21 years of age to drive our vehicles with minimum 1 million liability insurance in company name. CDW/Additional Insurance Coverage. You can purchase additional insurance from us. This will cover up to 40,000.00 value of the van.

Entertainment : :

All our vans have, a LED Smart TV and XBOX ONE with Blu-ray & DVD player, Game consoles, wireless headphones, Bluetooth Audio or Aux IN . You can connect phone, IPad, Android phone. Customers are responsible to return the audio/visual equipment’s without any damage.

Safety : :

We provide car seat for $10/day, our van have a high roof, so you are not allowed to go through any drive thru and any parking garage less than 12 feet high and the length of the van is 23 feet long. It is your duty to obey the traffic rules and regulations of the places you visit. And also we recommend you to drive in a low speed or stop in a safe place during windy conditions or hazardous conditions.

Weekend/Holidays Hours : :

If you rent a vehicle from us for 7 days or more, and your pick up/drop off dates falls on Sunday or any holidays, we are open for you.

Airport Pickup 24 Hours Open On Demand : :

We are open 24/7, 365 days for O'Hare, Midway airports, Chicago executive Airport- Palwaukee (wheeling) and Atlantic aviation in Midway. We deliver the van right to the terminal.

Accident/Emergency Assistance : :

In the event of any accident/emergency call 911 for any assistance and get a police report. Please report us immediately, take the picture of incidents and text us.

Drop Off/Pickup Service : :

We drop off and pick up the van anywhere in USA and Canada. Please E-mail for out of state pickup and drop off services.

Fuel type : :

All Mercedes sprinter vans are Diesel powered. Make sure you fill the tank with correct fuel type.

Non Smoking Policy : :

Smoking is not allowed in the vehicle. Smell of cigarette at return can cost $350.00 for cleanup and detailing fee.

Payment Policy : :

All payments are due when you pick up the vehicle and final payment is due at return of the vehicle. We accept cash, credit card, chase quick pay system. We require all customers to make a deposit of $500 in advance and is refundable on return of the vehicle.

Cancellation Policy : :

Free cancellation with full refund available within 24 hours after reservation. There is a flat of $300 cancellation fee for any cancellation after the first 24 hours. Any cancellation within the last 72 hours of the rental date cost a non refundable deposit.

Rental Requirements : :

Anybody who plans on driving our vehicle must meet the following requirements :

  1. 1. You must have a valid US driver's license (or International Driver's License along with your Passport).
  2. 2. Proof of current liability insurance. (This must be current).
  3. 3. Collision coverage either through your own insurance policy or credit card coverage or by purchasing collision damage waiver.
  4. 4. If you are from a foreign country , we need insurance coverage that provides DOC (Drive Other Car) in US. Otherwise you may need to secure a non-owner's policy from an insurance company here in the US.
  5. 5. You must be over 25 years of age to drive our vehicle with 100,000/300,000 liability insurance.
  6. 6. Business customers/music band drivers must be 21 years of age to drive our vehicles with minimum 1 million liability insurance in company name.

Tickets / Tolls / Transponders / EZ-Pass etc : :

Chicago Van Rentals provides unlimited use of Ipass transponder with unlimited use $25/day is good at the following states. Buffalo and Fort Erie Public Bridge Authority, Burlington County Bridge Commission, Delaware Department of Transportation Delaware River and Bay Authority, Delaware River Joint Toll Bridge Commission, Delaware River Port Authority, Illinois Tollway, Indiana Toll Road Concession Company, LLC Massachusetts Department of Transportation, Maryland Transportation Authority, Maine Turnpike Authority, Metropolitan Transportation Authority Bridges and Tunnels, New Hampshire Department of Transportation, New Jersey Turnpike Authority, New York State Bridges Authority, New York State Thruway Authority, Niagara Falls Bridge Commission, North Carolina Turnpike Authority,Ohio Turnpike Commission, Pennsylvania Turnpike Commission, Port Authority of New York & New Jersey, Rhode Island Turnpike and Bridge Authority, Skyway Concession Company South Jersey Transportation Authority, Virginia Department of Transportation West Virginia Parkway. During the time of your use renter is responsible for all violations, Tolls fees, parking fees, Red light camera tickets etc. If your fine remains unpaid and we receive a delinquent violation notice, we will charge an administration fee in addition to the fine to pay and process it on your behalf.

Vehicles Maintenance & Renters Responsibility : :

We require all renters to report us any warning signs in the van or take the van to the nearest Mercedes Benz/Ford Dealership to you. Our Mercedes Sprinter van requires oil change and safety check in every 10,000 miles and Ford Van require oil change and safety check in every 6,000 miles. We will reimburse all maintenance cost with receipt back to customer. Mercedes-Benz Sprinters periodically need a refill of DEF (Diesel Exhaust Fluid). This fluid helps make the Sprinter very low emission and is better for the environment. You will get a warning light when a refill is required. DEF is sold at most auto parts stores and is inexpensive and easy to refill. Keep your receipt and we will, of course, reimburse you.

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